Shipping policy
Shipping Policy
Thank you for shopping at BaoDonjon. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on how we process and deliver your purchases.
Shipping Method
BaoDonjon offers a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, covering all product categories including T-Shirts & Tops, Shorts, and Pants & Trousers.
Shipping Costs
Standard Shipping is a flat-rate service. There are no free shipping promotions or waivers available. The shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your order. You will see the exact shipping fee before completing your purchase.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email at the address you provided once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days after processing.
- International orders: 10–20 business days after processing.
Please note that these are estimates and actual delivery times may be affected by customs clearance, weather conditions, or other unforeseen circumstances beyond our control.
Order Tracking
Once your order is shipped, we will send you a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. You can use this information to track your delivery status directly through the carrier’s website.
Delivery Address
Please ensure that your shipping address is accurate and complete at the time of purchase. BaoDonjon is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected] with your order number and the corrected details.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you via email. Re-shipping costs will apply, and we will arrange for a new delivery after the additional fee is paid.
Lost or Damaged Items
BaoDonjon takes great care in packaging your items to ensure they arrive in perfect condition. However, if your order arrives damaged or is lost during transit, please reach out to us at [email protected] within 7 days of the expected delivery date. Include your order number and a description of the issue, along with photos if applicable. We will investigate and provide a resolution promptly.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to email us at [email protected]. Our team is here to assist you.