Refund policy
At BaoDonjon, we strive to ensure your satisfaction with every purchase of T-Shirts & Tops, Shorts, and Pants & Trousers. If you are not completely satisfied, we offer a straightforward refund process. Please review our policy below.
Eligibility for Refunds
Items are eligible for a refund within 30 days of the delivery date. To qualify, products must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Gift cards or promotional credits
How to Request a Refund
To initiate a refund, please contact our support team via email at [email protected] with your order number and a brief description of the issue. We will provide instructions for returning the item(s). Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please request a refund for the original item and place a new order through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding this policy, please email [email protected]. Our team is happy to assist you.