Faq

How can I place an order?

Simply browse our collections of T-Shirts & Tops, Shorts, and Pants & Trousers. Select your preferred size, color, and quantity, then proceed to checkout. You will be guided through a secure payment process.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options available at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options and costs?

We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount—check our current promotions.

How long will it take to receive my order?

Standard shipping typically takes 5–10 business days within the continental US, and 10–20 business days for international orders. Expedited options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. Please email [email protected] to initiate a return.

How do I return an item?

Contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

How do I find the right size?

We provide a detailed size guide on each product page. For T-Shirts & Tops, measure your chest and length; for Shorts and Pants & Trousers, measure your waist, hips, and inseam. If you are between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

Our products are designed to fit standard sizing. Customer reviews often mention that our T-Shirts & Tops run true to size, while Shorts and Pants & Trousers may have a relaxed fit. Check the size guide for specific measurements.

What materials are used in your clothing?

We use high-quality materials such as 100% cotton for T-Shirts & Tops, and durable blends for Shorts and Pants & Trousers. Specific fabric details are listed on each product page.

How can I contact you?

For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?

BaoDonjon is an online-only store. We do not have a physical retail location, but we are committed to providing excellent customer service through email support.